Terms and Conditions for Use of the BS PAYONE Service Portal


§ 1 Purpose of the BS PAYONE Service Portal
The BS PAYONE Service Portal is a portal for BS PAYONE GmbH customers (hereinafter referred to as BS PAYONE). BS PAYONE customers have access to documents and information in electronic form through this portal.

§ 2 Participation in the BS PAYONE Service Portal
The use of the BS PAYONE Service Portal is available to all BS PAYONE customers. An existing contractual relationship with BS PAYONE and registration for the BS PAYONE Service Portal are required to use the portal. Customers can apply for registration online. During registration, the contractual partner will confirm the accuracy of the information provided. BS PAYONE will check the information provided by the contractual partner and will decide upon access permission to the BS PAYONE Service Portal. The customer is not entitled to be granted access permission. If BS PAYONE accepts the registration, the electronic documents will be made available in the BS PAYONE Service Portal when the registration has been confirmed.

§ 3 Free use of the BS PAYONE Service Portal
No fee is charged for the use of the BS PAYONE Service Portal.

§ 4 Charges for paper documents
Paper documents will no longer be posted when electronic documents are provided for free via the BS PAYONE Service Portal. If paper documents are required, the fees specified in the price and service list may be charged.
The price and service list is available at www.bspayone.com.

§ 5 Retroactive provision of documents
A retroactive electronic provision of documents which have been provided as paper documents before registration for the BS PAYONE Service Portal is not possible.

§ 6 Availability period
Electronic documents will be made available for online access by the customer for a period of 12 months from the date of their generation. After expiry of the availability period, the customer is entitled to request a copy within the statutory preservation periods.

§ 7 Confidentiality of information
The electronic documents and information transmitted via the BS PAYONE Service Portal contain sensitive data. The security measures implemented in the BS PAYONE Service Portal are state-of-the-art, in order to protect this information from unauthorised access.

§ 8 Obligations of the user
The customer is also required to handle this information with care, regardless of whether the information has been provided by BS PAYONE on paper or in electronic form through the BS PAYONE Service Portal.

§ 8.1 Safe storage of access data
Registered users of the BS PAYONE Service Portal are required to keep their access data secret from third parties.

The following is to be observed in particular:
  • Access data for the BS PAYONE Service Portal shall not be passed on to third parties.
  • The joint use of a user login by several users is not permitted.
  • If a user leaves the contractual partner's company, the contractual partner will immediately inform BS PAYONE of the departed user. Access for this user will then be blocked.
  • The contractual partner shall not send data about non-existent users (dummy users) to BS PAYONE for registration.
  • The contractual partner undertakes to act in accordance with the provisions of the German Federal Data Protection Act - BDSG - and supplementary privacy regulations and to always protect all data provided.
For increased security, BS PAYONE recommends observing the security information provided for the BS PAYONE Service Portal.

BS PAYONE reserves the right to block users’ access to the BS PAYONE Service Portal if it is not used according to contract.

§ 8.2 Cancellation of BS PAYONE Service Portal usage
The BS PAYONE Service Portal may be used for an unlimited period of time. BS PAYONE Service Portal use will be cancelled upon termination of all contracts with BS PAYONE or at the customer’s explicit request in writing. No further new documents will be provided by the Service Portal from the time of cancellation. It will still be possible to access documents stored on the Service Portal after the cancellation date. Access to the Service Portal is blocked immediately after cancellation. At the user’s express request, a transition period of up to a month may be agreed, during which the user will still have access to the portal.

A transition to paper documents may be arranged at the customer’s explicit request. The provision of paper documents is regulated in § 4.

§ 9 Main user
Upon initial registration for the BS PAYONE Service Portal an access account will be created in the Service Portal for the individual specified in the registration.

§ 10 Support
BS PAYONE offers hotline support for queries on Monday to Friday from 8.15 am to 6.00 pm, except on German national holidays. BS PAYONE reserves the right to carry out maintenance work on the Service Portal between 6.00 pm and 8.15 am, which may result in a temporary interruption of availability.

§ 11 Privacy Policy
The information provided by the customer during registration will be used exclusively by BS PAYONE and in accordance with the intended purpose. BS PAYONE will not disclose such data to third parties. For security reasons, information about the use of the BS PAYONE Service Portal will be recorded. This information shall be stored for security reasons alone and is only accessible to specifically authorised personnel. The log data shall be deleted immediately when no longer required for the intended purpose.

Version: October 2013

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